My UK train was delayed. Can I claim compensation?

If your train was cancelled and you chose not to travel on another service please visit our refunds FAQ.

A lot of the train companies we work with can offer you some compensation if your train was delayed by over 15 minutes.

If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct. For a quick guide at single ticket compensations please see the table below. 

Check the Train Operator (TOC) below to find out more. If you’re not sure who your TOC is, take a look at your ticket details in "My bookings" on our website or "My tickets" on our app.

Compensations can only be processed by the train operator that you were travelling with not where you purchased your ticket.