Refund for a train that was cancelled
For delayed trains, please see Delay Repay UK compensation or if travelling in other European countries see this article.
Keep up to date with live train running information via our app, and for the latest updates and disruption across the UK rail network please see our rail status page.
UK
Refund for a cancelled train
If your train is cancelled at least 48 hours in advance and we email you to let you know, you can use your current ticket to travel on the two services before or after your train that are run by the same train company as your original booking.
Flexible tickets such as Off-Peak and Anytime tickets also offer further flexibility allowing you to travel at various times of the day. Remember to check the conditions of your ticket in case you can only travel with a certain operator/ route.
If your train is cancelled within 48 hours of departure, you can use your current ticket to….
- Advance Singles – you can use your current ticket to travel on the service directly before or after your train that are run by the same train company as your original booking.
- Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
Remember to check the conditions of your ticket in case you can only travel with a certain operator/ route.
If this doesn’t work for you and you can no longer travel, you’ll be entitled to a refund.
If you are making a return journey and only one leg of your journey is affected, we can offer a fee-free refund or change of journey for both legs of your trip. This also applies if you have two single tickets that together form a return journey.
The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.
France
SNCF
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please contact us within 60 days of the travel date.
TER (Regional trains)
TER does not offer any refund or compensation for cancelled trains. As most of the tickets are valid all day, you can take the next train.Eurostar
If your train has been cancelled, please contact us within 60 days of the travel date.
OUIGO
If your train has been cancelled, please contact OUIGO directly.
TGV Lyria
If your train has been cancelled, please contact us.
Thalys
If your train has been cancelled, please contact us.
Germany
Deutsche Bahn
If your train has been cancelled, please contact the carrier directly using this form.
Italy
Spain
Renfe
If your train has been cancelled, please contact us.
iryo
If your train has been cancelled, please contact us.
All other European carriers
SNCB / SBB / OBB / NS
If your train has been cancelled, please contact us.
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