My European train was delayed. Can I claim compensation?

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit the CD's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit the CFL's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  Deutsche Bahn's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 30 minutes you may be entitled to compensation under the Basic Travel Time Guarantee.

Please check on the DSB's website (page translated into English) for more information.

Delays of 60-119 minutes

25% of the value of the affected leg (30% if compensation by e-voucher)

Delays of 120-179 minutes

50% of the value of the affected leg (60% if compensation by e-voucher)

Delays of 180 minutes or more

50% of the value of the affected leg (75% if compensation by e-voucher)

Eurostar claims page

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation

For more information and to make a claim please visit the Italo's website.

If your train has been delayed or cancelled, you may be eligible for compensation under the NS’s delay and compensation policy. 

If you have taken a domestic train within the Netherlands, please visit  NS's dedicated webpage to file your compensation claim and you can read about your rights as a passenger.

If you have taken an international train from the Netherlands (excluding Thalys trains)</, please visit NS International's dedicate webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  OBB's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed you may be eligible for compensation, for information on when you may be entitled to compensation please see their Voluntary Punctual Commitment page.

You can make a claim with Renfe directly using their contact form (only available in Spanish). Please include as much detail as possible about your journey, such as your booking reference, train number, what happened and whether any extra expenses were incurred due to the delay or cancellation.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  SBB's webpage to file your compensation claim and read about your rights as a passenger.

If you have experienced a delay with a domestic SNCB train in Belgium, you may be eligible for compensation. 

Please visit  SNCB’s dedicated page for compensation and delays to file your claim and find out about your rights as a passenger.

Claims must be submitted within 30 days of travel.

If you have taken an international train from Belgium (excluding Thalys and Deutsche Bahn trains), please visit NS International's dedicate webpage to file your compensation claim and read about your rights as a passenger.

You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).

You will need to enter your departure and arrival stations, travel dates and your train number (displayed in your confirmation email or on your tickets e.g. TGV 1234).

For any Thalys delay greater than or equal to 30, 60 or 120 minutes, you are offered compensation in Thalys vouchers (valid for 12 months) to the value of 20, 50 or 100% of the ticket price respectively.

If you are a Thalys TheCard or Thalys ThePass holder, you will automatically receive an email from Thalys informing you of any upcoming delays. You will also receive an email informing you whether you are entitled to compensation in the event of a delay. If you are, you can obtain your compensation voucher through the steps described in the email.

If you do not have a Thalys TheCard or a ThePass, you can fill out Thalys’ compensation form.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

For more information and to make a claim please visit  Trenitalia's dedicated webpage to file your compensation claim and read about your rights as a passenger.

If your train has been cancelled or delayed by more than 60 minutes, you may be eligible for compensation.

Contact us here and we'll file a claim with WESTbahn on your behalf.