Trainline Business Fees

Why do you charge a booking fee?

We know it sounds cliché, but these fees really do go towards improving our products and services. We want to give you great value and hassle-free travel by rail. It’s pretty much our thing. We keep a close eye on our fees to make sure we're always putting your money to the best use and on Trainline Business we develop features specifically designed for business users.

Why are there different booking fees?

The booking fee you pay depends on:

• Your chosen journey
• Ticket price
• When and where you are booking from.

Most of the time, the booking fee will be between 59p and £3.99 if you’re booking a UK journey while you’re in the UK on Trainline Business. Different booking fees apply if you book a journey in another country (or if you’re in another country when you book).

Important note for anyone using a foreign currency card to pay: Different booking fees may apply.

Purchasing a cross-border journey or a journey in another country? Different booking fees may apply.

Does Trainline charge any fees to collect tickets or have them delivered?

If you book through our app, we don’t charge delivery fees for any tickets.

If you book through our website, we don’t charge delivery fees for digital tickets. We do, however, charge a delivery fee for any tickets sent to you in the post or tickets collected at the station:

• If you choose for your ticket to be sent by second class post, the delivery fee is £2.75.
• If you choose for your ticket to be sent by Royal Mail next day delivery, the delivery fee is £8.25.
• If you choose to collect your ticket at the station, the delivery fee is £1.00.

Am I charged a fee for using a Lodge Card (Diners or Amex BTA)?

Yes, if you use a lodge card there will be a £1.50 fee.

Can I get a refund for my booking fee?

No, booking fees cannot be refunded.

Why should I book with Trainline Business?

Trainline Business has all the features you know and love from Trainline, plus additional features and functionality designed specifically to meet the needs of organisations, no matter the size or industry.

Plus, we're international. Whether your business travel is in the UK or internationally, we can help you find great value fares from train carriers across Europe.

Wherever you're headed, Trainline is here to keep you on track.

Why do you charge a booking fee?

We know it sounds cliché, but these fees really do go towards improving our products and services. We want to give you great value and hassle-free travel by rail. It’s pretty much our thing. We keep a close eye on our fees to make sure we're always putting your money to the best use and on Trainline Business we develop features specifically designed for business users.

Can I get a refund for my booking fee?

No, booking fees cannot be refunded

Why do some customers see different fees?

The booking fee you pay is calculated depending on whether you book on our website or on our app, when you are purchasing your ticket, and the value of your ticket. We are also continually testing changes in our product, which means some customers may have a slightly different experience to others while tests are in place.

Does Trainline charge any fees to collect tickets or have them delivered?

We do not charge delivery fees for digital tickets. We do charge delivery fees for any tickets sent to you in the post.

Why should I book with Trainline Business?

Trainline Business has all the features you know and love from Trainline, plus additional features and functionality designed specifically to meet the needs of organisations, no matter the size or industry.

Plus, we're international. Whether your business travel is in the UK or internationally, we can help you find great value fares from train carriers across Europe.

Wherever you're headed, Trainline is here to keep you on track.